EBO ACTIVITIES BOOKING TERMS & CONDITIONS
These terms and conditions describe the commitment between EBO Activities Ltd (EBO) and yourself concerning your training course booking. These terms and conditions form the basis of the contract between you and EBO.
Unless otherwise stated, all references to ‘us’ ‘we’ or ‘our’ refer to EBO. Any reference to ‘you’ refers to EBO’s prospective and confirmed clients. Clients are regarded as persons who undertake to employ any of EBO’s services. The terms ‘course’, ‘activity’ and/or ‘programme’ refer to your chosen career development package.
To Make a Booking
Civilian You will need to pay a deposit to secure your place on the course, all further payments must be received by EBO before 21 days prior to the start of your course.
When making a course booking with us both you are required to comply with the MOD regulations as stated in the JSP 534 Tri Services Re-Settlement manual. If you have any queries or wish to make a booking, don’t hesitate to contact us on 0800 083 5037. We are happy to have an informal chat about the courses that interest you and any potential dates you would like to undertake them. Upon acceptance of a re-settlement programme you are obliged to provide us with details of your re-settlement officer along with any other information considered necessary. EBO then issue you a full pack containing all the information on the course(s) of your choice and any forms necessary for you to initiate your resettlement/elc claim. Once you have confirmed your place on a course you will be sent a booking form and be asked for a deposit, the value of which shall be determined once a programme has been defined.
The deposit must be sent to us within 14 days of the receipt of the booking form. We assume no obligations towards you, and you have no right of action against us until the deposit has been banked and displayed in our account records. Upon confirmation of the booking, a place shall be provisionally booked for you on the said course. A deposit received for any of our services is classed as an acceptance of these terms and conditions and a legally binding contract between you and EBO. If you fail to send a signed booking form prior to your departure date we cannot accept any liability for any aspect of the chosen re-settlement course and the contract between you and EBO will be terminated on your departure date. You will be responsible for any outstanding balance attached to your re-settlement programme.
EBO requires you to clear your outstanding balance less the deposit already received by EBO 21 days prior to the start of any course, failure to do so will mean EBO have the right to cancel your place on the course we also reserve the right to keep any payments you may have made up to that point. All cancellations must be made in writing. Any cancellations within 21 days of the start of the course will incur the full cost of the course which you will be invoiced for.
If you are intending to mail a payment or arrange a bank transfer, please confirm beforehand the exact amount due with us. Cheques should be made payable to ‘EBO Activities Ltd’ and sent to; Building 75, Penhale Camp, Holywell Bay, Cornwall TR8 5PF. Please allow 6 working days for cheque clearance. It is advisable to check with EBO that there is sufficient time between cheque payment and any programme deadlines.
Learning Agreement. EBO undertakes to:
• Provide training in safe and accessible premises.
• Provide training in an environment free from bias and discrimination and treat students with respect and equity.
• Provide opportunities to comment on the service provided, including access to a prompt and responsive complaints procedure.
• Make every effort to ensure that, when any learning takes place, the specific needs of individuals are taken into account.
• Ensure that feedback is provided promptly by all trainers and lecturers to individuals in a confidential manner on each aspect of their training.
• Supply completion certificates at the conclusion of the practical course including feedback and employment references.
Students accept that
• Written assignments are requested so that your progress and understanding can be monitored and suitable guidance and/or additional learning support be provided.
• Your behaviour, conduct and appearance will remain at a professional standard when attending a course and while at any training venue.
• In deciding to enrol on a course with EBO, you have considered the implications of cost, time,
commitment, lifestyle, ability, potential, career direction.
• You need to attend all classes, complete assignments, ask for help when needed and make a genuine effort to learn. It is your responsibility to notify course tutors of any difficulties or advise of any circumstances which may affect your studies.
• EBO may need to contact you (and/or your employer/sponsor if fees not paid personally) with regard to issues such as attendance, conduct, progress etc. Such communication may be via telephone, letter, email, or other appropriate means.
• Because circumstances change, EBO accepts no liability for the accuracy or otherwise of
statements appearing in our materials nor will EBO be responsible for any detriment suffered in reliance on them e.g. you should check with any professional organisation that you wish to progress onto that the training/qualifications obtained through EBO meets their specific entry
• EBO may not be able to provide the services or training outlined in course materials in a range of circumstances, including: long-term illness of specialist tutors; industrial action; severe weather
conditions; any circumstances which may affect the Health and Safety of staff or students. In such
circumstances EBO will endeavor to provide replacement venue/course.
It is your responsibility to ensure the correct travel insurance is in place for your course requirements including personal possessions and personal liability. It is an essential requirement that you have the appropriate insurance in place throughout the duration of your course including travel time. It is your full responsibility to organise insurance that covers repatriation and medical expenses.
The Foreign and Commonwealth Travel Advice may have issued information about your travel destination. You are advised to check this information on BBC 2 (Ceefax) page 470 or on the internet at www.fco.gov.uk. Alternatively, you can contact the ABTA information unit on 0968202520 (50p/minute)
Cancellation by you
You are entitled to cancel your agreed programme up to 21 days prior to the start date of your chosen course, you will however lose your deposit and EBO reserve the right to keep any other monies paid. All cancellations must be made in writing. Any cancellations within 21 days of the start of the course will incur the full cost of the course which you will be invoiced for. You may wish to make a claim on your insurance should your policy cover your cancellation.
If you opt to cancel any part of your re-settlement programme during the course of your stay, EBO must be notified immediately, in writing, detailing the reasons for the cancellation. EBO cannot provide refunds or be held liable if you fall ill or fail to complete the course through personal choice or bad schedule management. EBO are not liable for any costs incurred to yourself. In exceptional circumstances EBO may offer a credit note for the value of the money paid towards another training course not exceeding 18 months from the date of cancellation.
It is your responsibility to ensure that you are fit enough to undertake your chosen course of training. EBO strongly advises against alcohol and/or drugs being consumed whilst you are undertaking an activity. EBO is not responsible for any accidents, illnesses or loss of any activity days as a result of alcohol and/or drug consumption.
EBO will make every effort to make each element of the programme run to schedule. If the weather conditions for training are judged unsuitable by the lead instructor EBO reserve the right to reschedule said days or alter the format of the full programme. Every effort will be made to get you through the courses in the timescale that we have you for. In the unlikely event that any days are lost due to weather you will be given these as credit. EBO will not keep on credit any days lost from the client not turning up without any notice on the day. If notice is given with a genuine reason, all reasonable attempts will be made to keep the client on schedule and to assist them in completing their training programme/qualification(s).
Responsibility, Supervision, Behaviour, Damage and Disturbance
By signing the booking form you are responsible for your conduct throughout your programme including the respectful treatment of all the equipment, vehicles and accommodation that you will be using for the duration that you are with us. If any equipment or property belonging to EBO is damaged or lost, EBO reserve the right to make a charge to cover the costs.
Many of our UK and International training courses are physical and demanding sports, which obviously have inherent hazards associated with them. Whilst EBO takes all necessary precautions to try and ensure the safety of all participants, unfortunately accidents will occur in consequence. Each participant should familiarise themselves with the hazards and try to minimise these as much as possible by complying with EBO Adventure’s risk management guidelines.
The Management accepts no responsibility whatsoever for any loss or injury resulting from any persons’ involvement in activities. Furthermore, it is understood and agreed that individuals participate at their own risk.
You (the client) must report any injury immediately to a member of the EBO staff. Details of your injury will be annotated in our accident book. Failure to notify us of injuries sustained whilst training will affect our ability to record Health and Safety incidents properly.
We will do our very best to ensure that all our students have a successful and enjoyable experience. We are also committed to continuous improvement in our work. We recognise, however, that sometimes problems arise and we aim to resolve disputes, misunderstandings and complaints promptly, fairly, efficiently and effectively. Verbal grievances/complaints will be logged in the same way as formal complaints received. We review these procedures regularly, along with our course content, delivery and materials and we recognise that complaints can be used to improve our performance.
All instructors are expected to treat legitimate complaints seriously, with due confidentiality where appropriate, recognising that other tutors and/or students may need to be consulted to resolve the matter. We aim to resolve all issues amicably in as speedy and as full a resolution as is practicable, with the following procedure:
• Should a student wish to make a complaint or raise a grievance he/she should first discuss the matter with a instructor and attempts should be made to resolve the matter.
• If the matter remains unresolved the student should put the grievance or complaint in writing to the EBO Head Office, Building 75, Penhale Training Camp, Holywell Bay, Cornwall TR8 5PF.
• We will investigate the matter and take steps to resolve the issues. A written reply will be made within ten working days of receipt of the complaint or grievance. If it is not possible to complete the investigation within ten working days the student will be informed in writing and a new deadline given.